Servicenow Platform Operations Lead

About This RoleThis position is based in ourGuadalajara, Mexicocenter and plays a critical role in the global delivery of our ServiceNow platform.
You will lead a team of 4–5 platform professionals, providingdaily hands-on management, technical mentorship, and coachingto support their professional growth and technical maturity.You will operate in aglobal follow-the-sun support model, partnering closely with teams in India to ensure seamless, structured handovers and continuous service delivery across regions.As the platform evolves, you will help drive adoption ofnew capabilities including AI-enabled features, contributing to the platform's strategic growth across the organization.A ServiceNow Platform Operations Lead plays a critical role in managing and maintaining the ServiceNow platform within an organization.
This platform is widely used for IT service management (ITSM), as well as various other business process automation and service management tasks.ResponsibilitiesTh...