Found Description
**Req ID**: ******
We are currently seeking a ServiceNow L3 Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
**Job Summary**
**Key Responsibilities**
- Provide **Level 3 support** for ServiceNow platform issues, including incidents and problem management.
- Perform **root cause analysis (RCA)** and provide permanent fixes for recurring issues
- Support and enhance **ITSM and CSM modules**, ensuring platform stability and performance.
- Create, maintain, and optimize **ServiceNow Playbooks** and **Flows** to support business processes.
- Develop and modify **scripts** (Business Rules, Client Scripts, Script Includes) as required.
- Work with **ServiceNow tables, data models, and relationships** to support reporting and platform enhancements.
- Support **Knowledge Management**, including creation, review, and optimization of knowledge articles.
- Collaborate with L1/L2 support, developers, and business stakeho...