ServiceNow ITOM and AIOps Admin

Job Title: ServiceNow ITOM & AIOps Administrator

The ServiceNow ITOM & AIOps Administrator is responsible for managing and optimizing the ServiceNow platform’s IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) modules. This role ensures proactive monitoring, intelligent event correlation, and automation across hybrid IT environments to enhance service reliability and operational efficiency.

• ITOM Administration: Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration.
• Ensure accurate population and maintenance of the CMDB.
• Develop and maintain service maps for critical business applications.
• Integrate monitoring tools and automate workflows using Orchestration and Flow Designer.

• AIOps Enablement: Implement and manage Event Correlation, Root Cause Analysis, and Predic...