ServiceNow Incident Manager - Process & Analytics Lead

HCLTech is looking for an Incident Manager in Valencia, Spain, responsible for executing and improving the Incident Management process. The role requires advanced ServiceNow knowledge and strong experience in process design, ensuring effective incident handling and SLA compliance.

The ideal candidate will develop analytics, dashboards, and manage operational metrics while collaborating with various teams. Commitment to equal opportunity employment is part of HCLTech’s values.