ServiceNow Incident Lead: Process & Platform Automation

HCLTech is seeking a skilled ServiceNow Incident Manager in Galicia, Spain, to lead incident management aligned with ITIL best practices while overseeing ServiceNow platform administration and development. This position requires expertise in automating processes within ServiceNow to drive quality, efficiency, and scalability.

The ideal candidate will be responsible for incident management operations, ensuring effective resolution of incidents, coordinating technical teams, and facilitating continuous service improvements. Strong skills in ServiceNow administration and ITIL processes are essential.