ServiceNow Human Resource Service Delivery (HRSD) Implementation Specialist

**Roles & Responsibilities:**

+ Owns the development of business cases for ServiceNow HRSD enhancements
+ Product Owner for all enhancements, break-fix and maintenance within the HRSD platform
+ Elicits and analyzes requests identified by ServiceNow HRSD stakeholders and convert them into functional system requirements
+ Communicates ServiceNow HRSD functional requirements by preparing the appropriate artifacts
+ Builds, configures, and deploys ServiceNow HRSD functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures
+ Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers
+ Assists in the creation of ServiceNow HRSDtest cases and provides support during test phases of the project lifecycle
+ Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions
+ Attends, facilitates, and/or leads ServiceNow H...