ServiceNow HRSD Support Engineer

Position Summary

The ServiceNow HRSD Support Engineer ensures the operational stability of the ServiceNow HRSD platform. This role provides L2/L3 production support, drives incident resolution, ensures SLA compliance, and performs root cause analysis to prevent recurring issues. The engineer collaborates with development and HR teams to maintain a reliable, high-performing HR service environment.

Key Responsibilities

• Provide L2/L3 production support for HRSD applications; resolve incidents and service requests within SLAs.
• Triage, troubleshoot, and resolve system errors, performance issues, and functional failures.
• Perform root cause analysis and implement permanent fixes for recurring problems.
• Configure and maintain HR Case Management, Employee Service Center (ESC), Record Producers, Catalog Items, and Knowledge Articles.
• Build and modify workflows using Flow Designer and Workflow Editor.
• Develo...