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ServiceNow HRSD L2/L3 Support Consultant

GECO Asia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full-time July 19, 2026

Found Description

Job Summary

We are looking for an experienced ServiceNow HRSD Consultant to provide L2/L3

production support and enhancements for enterprise HR Service Delivery (HRSD)

applications. The ideal candidate will have strong expertise in configuring, customizing, and

supporting ServiceNow HRSD modules while ensuring high system availability under strict SLA

requirements.


The consultant will work closely with HR stakeholders, technical teams, and business users to

resolve production issues, implement enhancements, and automate HR processes using

ServiceNow best practices.


Key Responsibilities

● Provide L2/L3 production support for ServiceNow HRSD applications while meeting

stringent SLA requirements.

● Analyze, troubleshoot, and resolve production incidents, service requests, and problem

tickets.

● Configure and customiz...

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