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Overview
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Responsibilities
- Design, develop and configure ServiceNow modules such as ITSM, ITOM, ITAM, APM and others based on business needs.
- Implement workflows, business rules, and automation to streamline processes and improve user experience.
- Integrate ServiceNow with other enterprise systems using technologies like REST and SOAP web services.
- Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
- Ensure projects are delivered in a timely manner honoring the allocated budget and timelines.
- Create and maintain documentation on application configurations, system integrations, and process workflows.
- Work closely with IT teams, business st...