Found Description
Key Responsibilities
- Participate in customer discovery sessions/workshops to understand requirements, current-state processes, and success criteria
- Design, configure, and develop ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request, Knowledge) and related capabilities as required
- Build and maintain workflows using Flow Designer/Workflow, Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs
- Develop Service Portal and/or Now Experience solutions (Service Portal widgets, UI Builder components) to deliver user-friendly self-service experiences
- Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and data loads; ensure secure and reliable data exchange
- Support CMDB processes (data model, CI classes, relationships, governance) and contribute to data quality initiatives
- Create reports and dashboards; support operational visibility and customer reporti...