Found Description
Responsibilities
- Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
- Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
- Participate in user acceptance testing (UAT) and assist with data migration activities.
- Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).
- Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
- Establish and maintain data integrations to ensure accuracy and consistency.
- Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
- Ensure the organization is prepared for audits and regulatory inspections.
- Bachelor's degree in IT, Computer Science, or a re...
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