Servicenow Developer / Administrator

**Job Title: ServiceNow Developer / Administrator**
**Location: TCS Mexico Offices - Onsite (3-5 days a week)**
**Cities: Guadalajara, Queretaro, Mexico City, Monterrey**
**Client: TCS Mexico**
**Tenure: Permanent Hiring**
**Job Summary**:
TCS Mexico is looking for a highly capable **ServiceNow Developer/Admin** to manage, enhance, and extend the ServiceNow platform to meet evolving business needs.
This role involves both development and administrative responsibilities, ensuring efficient ITSM processes, platform stability, and user satisfaction.
**Key Responsibilities**:
- Administer core modules**:Incident, Problem, Change, CMDB, Knowledge, Service Catalog**.
- Implement integrations using **REST/SOAP APIs** with third-party systems.
- Maintain user roles, groups, and access controls (ACLs).
- Perform upgrades, patches, and general platform maintenance.
- Collaborate with IT and business stakeholders to gather requirements and de...