ServiceNow Competency Lead

Job Description
Job Summary
We are looking for an experienced ServiceNow Competency Lead to drive the growth, strategy, and delivery excellence of the ServiceNow practice. The role involves leading capability development, governance, solution architecture, presales support, partner management, and ensuring successful delivery of ServiceNow implementation and managed service engagements.
Key Responsibilities
Define and execute the ServiceNow competency roadmap aligned with business goals.
Build and lead a high-performing ServiceNow team through hiring, mentoring, certification, and capability development.
Ensure delivery excellence through governance, architecture reviews, quality standards, and best practices.
Drive presales activities including solutioning, estimations, RFP/RFI responses, and customer presentations.
Collaborate with sales and account teams to identify growth, cross-sell, and upsell opportunities.
Manage ServiceNow partner relationsh...