ServiceNow Change & Release Manager

Job Description:

Job Summary

We are seeking a ServiceNow Change & Release Manager to oversee the planning, coordination, and governance of platform changes and releases within a large-scale ServiceNow environment operating under a structured Center of Excellence (CoE) model.

This role is responsible for ensuring that all changes to the platform are controlled, validated, and deployed in a consistent and structured manner, minimising risk while enabling continuous delivery. The successful candidate will bring strong understanding of ServiceNow change and release processes, enabling them to effectively manage release cycles, enforce standards, and maintain platform stability.

Key Responsibilities

• Own and manage the change and release lifecycle, including:
• Change request governance
• Release planning and scheduling
• Deployment coordination across environments

• Ensure all changes are:
• Properly documented, reviewed, and a...