Servicenow Architect

TCS Inviting Applications For The

Role: Servicenow Architect

Exp:10-15yrs

Location: Chennai. Hyderabad

1. Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.

2. Define and govern multi‑tenant operating model: domain hierarchies, domain‑aware tables, process segregation, cross‑domain access controls, and guardrails.

3. Lead end‑to‑end solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.

4. Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.

5. Establish instance strategy: sub‑prod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.