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Job DescriptionCompany : Willware TechnologiesJob Title: ServiceNow Administrator / Support EngineerExperience: 6+ yearsRelevant Experience: 3-5 YearsLocation: Bengaluru/ PuneMode of work: Hybrid- 3 days WFOMandatory Skills:- ServiceNow Administration- ITSM (Incident, Problem, Change Management)- Service Request Management- Ticket Handling & Resolution- User Access & Role Management- Incident Management- Root Cause Analysis (RCA)- SLA ManagementPreferred Skills:- ServiceNow CSA Certification- ITOM Knowledge- JavaScript / Scripting Knowledge- REST/SOAP Integrations- Flow DesignerRoles & Responsibilities:- Handle ServiceNow incidents, service requests, and support tickets.- Ensure SLA adherence and timely resolution of issues.- Manage user access, roles, and permissions.- Perform root cause analysis and implement corrective actions.- Monitor platform health and support day-to-day operations.- Coordinate with internal and onsite teams for issue resolution.- Maintain system documentation a...