ServiceDesk Manager - Freelance

Job description

We’re looking for a Senior Service Desk Manager to join a 6-month interim mission in a global transformation context 🌍. The goal? Replace the current management team and drive major process improvements ahead of a future permanent hire.

🎯 Your Mission

• 
  

  Lead and manage global support teams across multiple locations, time zones & languages 🌐

  
  


• 
  

  Drive incident management & support processes excellence ⚙️

  
  


• 
  

  Act as a hands-on leader (operational) – not a project manager 🚫📊

  
  


• 
  

  Improve and structure the Service Desk organization 📈

  
  

💡 You’ll need strong technical awareness (Microsoft, SAP, cloud), but you won’t handle tickets directly.

🧠 Your Profile

• 
  

  ✅ Senior-level experience...