Service Transition Leader: Drive Smooth Go-Lives

Surbana Jurong is seeking an experienced professional to lead transitions and implementation initiatives for new services within our global delivery framework. You will collaborate with operations, support teams and leadership to define governance models, SLAs/OLAs, and robust service standards while ensuring high-quality delivery and adherence to SRP processes.

Ideal candidates bring 10+ years in BPO/shared services environments, strong project management and budgeting skills, and a proactive,