Service Technician - Calgary, Alberta, Canada

Overview

The Service Technician tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. As a Service Technician II, the individual interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure successful service and repair solutions. The Technician ensures that service orders are completed accurately and on time, meeting or exceeding client expectations. Experience with servicing CCTV, various video systems, networking (TCP/IP) and associated network routers, gateways, switches is a plus. Must be able to troubleshoot problems at customer sites and remotely.

Responsibilities

Service and Resolution (70%)

• Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems
• Diagnoses CCTV system problems and determines faulty components
• Programs digital video recorde...