Found Description
About this Opportunity
Join our committed team at Ericsson as a Service Support Specialist. The scope of this area is to answer the current North America 800 EHS line and act as the first line of response — capturing, logging, and routing both EHS and security incidents.
Ticketing & Escalation- Collect information from callers
- Implement the ticketing process
- Refer cases to the appropriate EHS Prime for further follow-through when needed
- Security Incident Reporting
- Execute Security Incident Reporting as part of the scope
- Monitor and summarize information and data to support EHS progress and performance
- Prepare information used for decision making within the EHS area
- Provide EHS-related advice and support to stakeholders
- Provide information about available documents for key stakeholders
- Support implementation of internal and extern...