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Service Support Specialist

Ericsson Gmbh

querétaro, querétaro, Mexico Full-time June 19, 2026

Found Description

Join our TeamAbout this opportunity:Join our committed team at Ericsson as a Service Support Specialist.The scope of this area is to answer the current North America 800 EHS line and act as the first line of response — capturing, logging, and routing both EHS and security incidents.Ticketing & EscalationCollect information from callersImplement the ticketing processRefer cases to the appropriate EHS Prime for further follow‐through when neededSecurity Incident ReportingExecute Security Incident Reporting as part of the scopeWhat you will doMonitors, summarizes information and data to support EHS progress and performancePrepares information used for decision making within EHS areaProvides EHS related advice and support to stakeholdersProvides information about available documents for key stakeholdersSupports implementation of internal and external EHS campaigns and promotionsExchanges information with others in straightforward situationsContributes to EHS strategy execution by workin...

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