Found Description
Responsibilities
- Provide Level 2 IT support in a large corporate environment (15k+ users), handling escalated incidents and requests.
- Troubleshoot and resolve complex technical issues across applications, devices, and network-related topics.
- Act as an escalation point and support for Level 1, including knowledge sharing and guidance.
- Manage and prioritize tickets, ensuring clear documentation, communication, and timely resolution.
- Collaborate with regional and global IT teams to resolve cross‑functional issues.
- Contribute to problem management, root cause analysis, and service improvements.
- Create and maintain knowledge base articles to improve resolution quality and speed.
- Deliver professional, timely, and customer‑focused support.
Requirements
- Education or work experience in IT (3+ years in Service Desk / End User Support, including Level 2 responsibilities).