Service Support L1 Analyst

**Primary Purpose of the Position**:
**Responsabilities**:
2. Provides input on the processes and supporting tools required for the execution of the end user support mission, assuring that the team is executing according to the standard processes, and has the tools and adequate training in the processes to succeed in their mission (this may include manning a physical local help desk).
3. Identifies, responds to, and initiates the necessary activities within IT to resolve user reported issues with IT systems in a manner consistent with user expectations and the appropriate urgency is established with respect to individual issues reported
4. Works with business users to assure that there are expectations set, via Service Level Agreements, on the responsiveness of the End User Support Team, and partner with other supervisors to assure consistency of execution across different regions. Support the Global Service Desk Leader in advocating to Senior Leadership for the necessary h...