Service Support Coordinator II (Field Service Delivery Administrator)

Position Summary

This position's objective is to ensure timely process review, audit, and invoicing of all field service tickets. Preparing, creating, and coordinating Time and Material (T&M) quotes, reviewing site contract activity, monitoring team and training associates while maintaining a strong communicative relationship with Customer Engineers, District Managers, Coordinators, end‑user customers, and internal stakeholders. The volume of tickets invoiced directly influences Vertiv Services’ monthly revenue.

Job Responsibilities

• Prepare, create, and coordinate T&M quote requests from Customer Engineers, Customer Relationship Managers, District Managers, and customers in a timely manner.
• Maintain the accuracy and completeness of T&M quote documents and Service Authorization Forms uploaded to SharePoint.
• Follow up on T&M quotes with customers to pursue the stated service on a regular basis.
• Create Liebert service r...