Service Support - Commercial Service

GEA

Indonesia, Jakarta, Indonesia Full time July 08, 2026

Found Description

Responsibilities / Tasks

Key Responsibilities

Coordinate and schedule site visits, maintenance, and repair activities

Arrange travel and accommodation for service engineers

Track job progress and follow up on delays with internal teams

Maintain accurate service records, job logs, and reports

Update and monitor Field Service Management (FSM) systems

Act as the first point of contact for customer inquiries (non-technical)

Log service requests and provide status updates to customers

Track and report on service performance metrics (KPIs)

Support general administration, documentation, and compliance tasks

Technical Requirements

Proficiency in Microsoft Office (Excel, Word, Outlook)

Experience with data entry, reporting, and tracking tools

Familiarity with service coordination systems / FSM tools is a plus

Ability to ma...

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