Service Support Analyst ITIL Best Practices

Become a vital part of Northern Health as a Service Support Analyst in the Information & Technology Services department. Utilize your ITIL expertise to provide exemplary support across various technologies.
As a Service Support Analyst, you will engage in problem-solving and technical support for Unified Communications and other IT infrastructures. This role is crucial in aiding clients with their technology needs, fostering seamless interaction between users and technology. You will be traveling periodically to meet the demands of different locations, effectively ensuring equipment is current and functional within the Health Authority.
Key Responsibilities:
• Troubleshoot and analyze issues in hardware and software environments
• Educate clients on technology usage tailored to their needs
• Oversee the lifecycle management of IT resources
• Collaborate with users to improve technology solutions
• Travel as needed to maintain equipment across sites
Requirements:...