Found Description
Service Support Analyst – Leon Office (Hybrid: 4 days in office, 1 day remote)
The Service Desk department supports and maintains the company’s IT systems and provides efficient desktop support to all business users. The role involves diagnosing and resolving technical issues, maintaining network infrastructure, and supporting a global user base.
What You’ll Do
- Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices
- Provide local and remote desktop support to 2000+ users in 51 offices worldwide
- Set up and configure new laptops and desktops
- Assist with onboarding/offboarding process in line with HR & IT procedures
- Provide IT-based training to internal end users
- Complete internal user moves
- Create purchase requisitions for IT hardware/software
- Undertake small to medium‑sized IT projects as instructed
- Prepare documentation where appropriate
- Provide ass...
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