Found Description
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Responsibilities- Allocate work for small Customer Service team (typically up to 10) and serve as the team leader.
- Oversee and perform Customer Service activities, including performing routine tasks and resolving a variety of issues that may have potential for broader organizational impact.
- Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.
- Recommend new work procedures, as needed.
- Make evaluative judgments to solve problems based on analysis of factual information, precedent, and acquired technical experience.
- Ensure entire team meets performance and quality expectations of assigned tasks and is responsible for end results.
- Develop communications to exchange ideas and potentially complex/sensitive information.
- Assist ...