Service Supervisor

The Service Supervisor is responsible for overseeing the daily operations of the service department, ensuring efficient workflows, high-quality support, and excellent customer service. This role leads the service team, escalations, monitors performance metrics, and drives continuous improvement initiatives to achieve operational and business objectives.

Job Descriptions

Key Responsibilities

• Oversee daily departmental operations to ensure high-quality customer service and operational efficiency.
• Lead the service operations team in coordination with Team Leaders, providing coaching, training, and guidance on procedures and safety standards.
• Supervise and resolve escalated customer concerns and service issues to maintain customer satisfaction and retention, and coordinate all communications with internal co departments and external stakeholders to ensure concerns are properly addressed, aligned, and resolved in a timely manner. <...