Service Screw

Key Responsibilities:

• Meet and greet lounge passengers positively and politely.
• Clear plates and used cutlery from passengers’ tables, politely and promptly.
• Ensure that the overall cleanliness of the lounge is well maintained.
• Answer questions about the menu, ingredients, or lounge offerings.
• Promptly clean all tables, chairs, and sofas, after passengers have vacated the area.
• Replenish all coolers and bar counters with the necessary drinks and table accessories.
• Ensure quick and correct order fulfillment and delivery.
• To assist in covering any other job positions, as and when required by the working situation.
• Handle customer concerns or complaints promptly and professionally, escalating to the supervisor when necessary.
• Ability to read, write and converse in English.
• Good interpersonal and communication skills.
• Good customer service skills.
• Adaptab...