Service Request Management & Process Analyst

Job Description: DXC is looking for a Sr Analyst I Sales Enablement — to join our Commercial Enablement SRM team.
The Process and Metrics Analyst for Non-Standard Service Request (NSSR) processing and Service Request Management tooling within DXC's global delivery ecosystem, is a role that sits at the intersection of process ownership, technical platform expertise (Aries/Aldea, ServiceNow Catalogue, DXC Customer Portal), and data-driven decision-making — ensuring operational efficiency, compliance, and revenue enablement across multi-account environments.
You will own the end-to-end service request lifecycle, drive catalogue standardization, and leverage reporting and automation frameworks to continuously improve how DXC fulfills customer demand.
What You'll Do: Own and document all NSSR, SSR and Pursuit processes end-to-end, managing the Service Request lifecycle from intake through fulfilment Serve as the technical authority on Aries/Aldea (CPQ, SFDC integration, API a...