Found Description
Position
Service Request Coordinator (B2B AU Telco)
Location
BGC, Taguig, Philippines
Work Setup & Shift
Onsite | Dayshift
About the Role
We are building a new team to support a dynamic challenger in the Australian telco space, committed to redefining customer experiences and advancing digital innovation. Our client serves mid‑market to large enterprise customers and has a strong focus on sustainability, high performance, and an inclusive culture. This role offers an opportunity to contribute to nation‑wide projects and grow within a leading telecommunications organization.
Your Responsibilities
- Manage the full Request for Change (RFC) lifecycle, including validation, quotation preparation, approvals, coordination, and execution.
- Ensure SLA compliance and accurate billing while protecting revenue through performance monitoring and contractual oversight.
- Coordinate internal ...