Found Description
Role Description
The Service Quality Specialist (Digital Services) supports the enhancement and continuous improvement of digital platforms used in customer service operations. This role acts as a liaison between the Customer Experience (CE) team and technical project teams by documenting business requirements, supporting testing activities, and ensuring system enhancements align with operational service needs.
Essential Functions
- Support the integration of CE requirements in digital initiatives by gathering frontline feedback and helping ensure platform enhancements align with operational workflows and service standards.
- Document and translate service insights and operational feedback into clear business requirements, user stories, and process documentation, and support validation with stakeholders.
- Coordinate with project teams to support system enhancements, ensuring service workflows are captured...
Ready to Apply?
Submit your application for Service Quality Specialist at International Container Terminal Services, Inc.
Apply Now