Found Description
Drive service excellence as a Service Quality Specialist at Achev in Mississauga, Ontario. Improve compliance and operational performance across multiple sites while supporting teams effectively.
In this pivotal role, you will enhance service quality in the Employment Ontario network, focusing on Peel sites and occasionally York or Toronto locations. Expect to engage in compliance reviews, risk analysis, and team coaching to elevate documentation standards and service delivery excellence.
Key Responsibilities:
• Review client documentation and case notes for compliance
• Monitor service delivery against Employment Ontario standards
• Analyze data to identify trends and improvement opportunities
• Support audits and prepare documentation for reviews
• Develop practical tools to standardize processes across sites
Requirements:
• 3–5 years’ experience in Employment Ontario or program compliance
• Strong knowledge of IES and funder expectations
• Skilled in...
In this pivotal role, you will enhance service quality in the Employment Ontario network, focusing on Peel sites and occasionally York or Toronto locations. Expect to engage in compliance reviews, risk analysis, and team coaching to elevate documentation standards and service delivery excellence.
Key Responsibilities:
• Review client documentation and case notes for compliance
• Monitor service delivery against Employment Ontario standards
• Analyze data to identify trends and improvement opportunities
• Support audits and prepare documentation for reviews
• Develop practical tools to standardize processes across sites
Requirements:
• 3–5 years’ experience in Employment Ontario or program compliance
• Strong knowledge of IES and funder expectations
• Skilled in...