Service Quality Manager For Branch Banking

Roles and Responsibilities

Conducting central function / process audit at CSO
2. Identifying key risk areas
3. Review of process and recommend process improvement
4. Discussing the observation with the concerned officials and finalising the audit report
5. Analysing the risk level of issues and drafting the final report
6. Coordination and liaison with auditee for resolution of discrepancies
7. Completion of audit as per the schedule
8. Monitoring of closure of audit issues & escalating to senior management for deviation