Service Performance Manager - Customer Solutions

Service Performance Manager – Customer Solutions

About People’s Partnership

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you’ll be doing:

As a key member of the Customer Solutions leadership team, the Service Performance Manager will define and lead the operational performance strategy, ensuring business priorities, customer expectations and regulatory requirements translate into consistent, high‑quality delivery. You’ll combine strong analytical capability with the a...