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Service Operations Specialist
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Location: Madrid
On-boardtime: ASAP
Overview
vivo Europe is looking for a Service Operations Specialist to support the management and continuous improvement of our customer service operations across the European market. This role will focus on contact center operations, service quality monitoring, user feedback analysis, and service experience improvement.
The ideal candidate has hands‑on experience in customer service operations, contact center or BPO management, strong data analysis skills, and a practical, user‑oriented mindset. You will work closely with internal teams, external service partners, and regional stakeholders to ensure that vivo users across Europe receive a consistent, professional, and high-quality service experience.
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