Service Operations Specialist - Germany

Your mission

Servus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our Service Operations Specialist, you will be the backbone of our after-sales service flow in Germany. Curious what this is all about? Let's dive right in:

• Arrange and coordinate return shipments for defective units, ensuring smooth and timely logistics from the moment a return request is raised.
• Respond to customer inquiries and emails regarding return requests, providing clear guidance and a reassuring point of contact throughout the process.
• Support customers in correctly completing return forms and compiling all required documentation, making the process as seamless as possible.
• Manage the end-to-end paid repair process - from quotation preparation and equipment collecti...