Service Operations Manager

Service Operations ManagerContractRate: DOE (Dependent on Experience)Location: Remote / Hybrid (occasional travel may be required)Duration: 6 months initiallyAbout the RoleExalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager.This is a high-impact operational leadership role focused on ensuring the smooth delivery of customer support, service operations, vendor management, and incident resolution across a complex technology environment.
You will act as a key operational partner to senior leadership, driving service excellence, operational efficiency, and continuous improvement while working closely with customer-facing teams, engineering, product, platform operations, and third-party suppliers.The successful candidate will combine strong service operations experience with excellent stakeholder management skills and a proactive approach to problem-solving in a fast-paced, highly regulated ...