Service Operations Manager – Telco (B2B) & Automation

MicroSourcing, based in the Philippines, seeks a Manager, Service Operations to lead day‑to‑day service centre activities onsite at BGC, Taguig. You will drive process improvements, automation, and customer‑focused initiatives within a 24/7 Telco–ICT environment.

You will manage escalations, mentor teams, and ensure SLAs and KPIs are met while aligning with ITIL and ISO standards. This role offers growth in a dynamic offshore services setting.