Found Description
At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Operations Business Analyst to join our UniQue team in Brussels!
What will you be doing in this role:
- Track, analyze, and report SLA and KPI performance across customers and services.
- Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
- Work closely with account managers to support customer reviews, renewals, and commercial discussions.
- Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
- Maintain accurate service inventories, commercial records, and contract-related data.
- Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
- Support procurement, renewals, and partner compliance requirements.
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