Service Ontario - Customer Support Specialist

Responsibilities

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government‑related transactions and documents, from driver’s license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada while working with ServiceOntario systems and processes.

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing customers with total services solutions. By being curious and detail‑oriented, you will solve problems, answer questions and ensure all needs of the customer are met, including anticipating their needs based on the services provided. You can handle escalated customer int...