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In this role, you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas: Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
Day to Day i.e., indexing, inquiries, investigations etc. and thereby adhering to established Operating Performance Commitments (OPCs).
Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.