Found Description
JOB DESCRIPTION Integrate ServiceNow incidents, problems, changes, knowledge articles, CMDB, and application data. Identify recurring incidents, probable root causes, historical resolutions, and service risks. Generate stakeholder communications including incident alerts, updates, resolutions, and closure notes. Automate draft RCA and Post Incident Review reports with impact, ...
Req ID:
We are currently seeking a Service now to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
AI Service Management Agent Specialist
Role Overview
Design and build an AI-powered Service Management Agent for Finance applications using ServiceNow, Copilot Studio, Power Platform, Azure AI, and enterprise integrations . The role focuses on proactive incident management, service health monitoring, RCA generation, stakeholder communications, and workflow automation.
Key Responsibilities