Service Now Administrator /ITOM Analyst

Position Overview & Responsibilities

The ServiceNow CMDB Administrator manages the Configuration Management Database (CMDB) to ensure accurate and up‑to‑date information about IT infrastructure. Key duties include overseeing CI lifecycle management, ensuring data integrity, supporting ITIL processes, and automating data collection and reconciliation. They also collaborate with cross‑functional teams, provide training, and generate reports for monitoring CMDB health. Additionally, they ensure compliance with security and regulatory standards.

Responsibilities

• Ensure that all Configuration Items are correctly classified and aligned with Air Miles’ ITIL processes.
• Establish and maintain relationships between CIs, ensuring that dependencies and impacts are properly mapped.
• Ensure that CMDB data is accurate, consistent, and up‑to‑date. Implement data governance processes to maintain data quality.
• Perform regular audits an...