Service Now Administrator

Responsibilities
- Analyze, design, develop, and maintain ServiceNow CMDB and service management
- ITIL processes.
- Demonstrate knowledge of CMDB and Asset Management Services, including
business services and configuration item relationships.processes.integrity.Day to Day ActivitiesTechnical Skills and Experience
- Manage sprint releases and code migrations (managing update sets) in ServiceNow.
- Establish Change Advisory Boards and identify standard change management
- Develop and enhance ITIL processes to optimize service delivery.
- Establish platform governance to manage technical demand and ensure platform
- Assisting with client account creation
- Configuring RBAC for users
- Creating and managing user accounts
- Administering contracts between OpenAir and ServiceNow
- Updating knowledge base articles
- Creating and modifying reports and dashboards
- Handling service requests and improvement requests
- Collaborating with Client Suc...