Found Description
Service ManagerMain responsibilities / task- Working with the management team to prioritize projects and change- Assist the Project Team to ensure each project meets Operational Acceptance Criteria- SLA reporting to clients at appropriate frequency- Regular review and prioritization of client tickets- Support operations team in resolution of incidents, including any additional communication to clients if applicable- Documentation of client change requests – including definition of acceptance criteria- Ensure timely issuing and approval of invoices- Support documentation for prospects and new clients and for new products for existing programs- Identify and implement process improvements to benefit the company and clients- Run regular service reviews with clients (at agreed frequency)- Responding to client's operational escalations- Assisting clients and prospects on product / technical queriesCritical Deliverables:- Escalation point of contact- Client business appreciation- Effective...