Found Description
Service Manager Main responsibilities / task Working with the management team to prioritize projects and change Assist the Project Team to ensure each project meets Operational Acceptance Criteria SLA reporting to clients at appropriate frequency Regular review and prioritization of client tickets Support operations team in resolution of incidents, including any additional communication to clients if applicable Documentation of client change requests – including definition of acceptance criteria Ensure timely issuing and approval of invoices Support documentation for prospects and new clients and for new products for existing programs Identify and implement process improvements to benefit the company and clients Run regular service reviews with clients (at agreed frequency) Responding to client's operational escalations Assisting clients and prospects on product / technical queries Critical Deliverables: Escalation point of contact Client business appreciation Effective client facin...