Service Manager (Puerto Vallarta)

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities.The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.ResponsibilitiesResolve issues that include uncommon and complex situations with significant organizational impactEvaluate team's performance and make recommendations for pay increases, promotions, terminations, hiring, etc.Develop leaders by providing guidance and mentorship in conjunction with succession planningDevelop employees and their skill sets to expand each team's capabilities and provide growth opportunitiesRecommend new work procedures and contribute to the development of new customer service techniques, models, and plansDrive organizational change through innovation and process improvement, eliminating friction points for teamAchieve team performance excellen...