Found Description
About the Office Tech Team
Klick’s Office Tech Team supports employees across devices, access, applications, and collaboration tools. The team is centered around the Tech Lounge, a supportive help desk and collaborative space. Service Manager Role
The Service Manager leads the front‑line support team, ensuring timely and helpful service while building processes and culture that enable scalable quality as Klick grows. What You’ll Do
Lead, grow, and coach the Fixanator team—schedule, cover shifts, balance workload, conduct 1‑on‑1s, drive performance, career development, and staffing decisions. Run daily service desk operations using ServiceDesk+ and Office Tech Slack channels; triage and assign tickets, monitor queues, manage escalations, enforce SLAs. Own incident, problem, change, and request fulfillment processes; document and improve workflows. Develop and maintain the knowledge base, run knowledge‑exchange sessions, and create feedback loops to surface imp...
Klick’s Office Tech Team supports employees across devices, access, applications, and collaboration tools. The team is centered around the Tech Lounge, a supportive help desk and collaborative space. Service Manager Role
The Service Manager leads the front‑line support team, ensuring timely and helpful service while building processes and culture that enable scalable quality as Klick grows. What You’ll Do
Lead, grow, and coach the Fixanator team—schedule, cover shifts, balance workload, conduct 1‑on‑1s, drive performance, career development, and staffing decisions. Run daily service desk operations using ServiceDesk+ and Office Tech Slack channels; triage and assign tickets, monitor queues, manage escalations, enforce SLAs. Own incident, problem, change, and request fulfillment processes; document and improve workflows. Develop and maintain the knowledge base, run knowledge‑exchange sessions, and create feedback loops to surface imp...
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